faqS
Frequently Asked Questions
Find answers to common questions about our services, process, and more.
General Questions
What platforms do you work with?
We specialize in WordPress and Magento development, but we also have experience with other platforms like WooCommerce, BigCommerce, and Ecwid particularly for ecommerce solutions.
Our experience is extensive, so if you have a favorite platform you’d like assistance with, we’re happy to help.
Do you offer website hosting?
While we don’t provide hosting services directly, we can recommend reliable hosting providers that align with your website’s needs. We can also assist with website migration if necessary.
What is your design process?
Our design process is collaborative and client-focused. It typically follows these steps:
- Initial Consultation
- Estimate
- Discovery & Research
- Design
- Development & Testing
- Launch
- Ongoing Support
How long does a website project take?
The timeline for a website project varies depending on the complexity and scope of the project. We’ll provide you with a detailed project timeline during the initial consultation and discovery phase.
What other services do you offer?
We offer SEO, content writing, website redesign and social media services.
Pricing and Payments
How much does a website cost?
The cost of a website depends on various factors, such as the features, functionality, and design complexity. We provide custom quotes based on your specific project requirements.
Do you offer payment plans?
We offer flexible payment options to accommodate your budget. We can discuss payment plans during the consultation phase.
What is included in your website maintenance packages?
- Performance & Optimization
- Our website maintenance packages include essential services such as:
- WordPress Core Updates
- Plugin & Theme Updates
- Security Monitoring
- Daily Backups
- Uptime Monitoring
What is your design process?
Our design process is collaborative and client-focused. It typically follows these steps:
- Initial Consultation
- Estimate
- Discovery & Research
- Design
- Development & Testing
- Launch
- Ongoing Support
What payment methods do you accept?
We accept various payment methods including checks, credit cards, bank transfers, and ACH payments.
Support and Communication
How can I contact you?
You can contact us via:
- Contact Form on our website
- Phone at (832) 912-7959
- Email us at hello@tempora.com
What are your support hours?
Our support hours are Monday to Friday, 9:00 a.m. – 6:00 p.m. Central Time. We also offer emergency support for critical issues depending on your support plan.
How quickly will you respond to my inquiries?
We strive to respond to all inquiries as quickly as possible, typically within one business day.
Will I have a dedicated project manager?
For larger projects, you will be assigned to one of our staff who will serve as your primary point of contact.
Website Maintenance
Why is website maintenance important?
Website maintenance is crucial for:
- SEO – Search Engine Optimization
- Security
- Performance
How often should I update my website?
Regular updates are essential for security and functionality. We recommend updating your website’s core software, plugins, and themes regularly. We handle these updates in our care plans.
What happens if my website is hacked?
We take website security seriously and implement proactive measures to prevent hacking. If your website is hacked, we will work diligently to restore your website from backups and secure it.
