Care & Support for Magento ecommerce sites
Reliable Magento Support: Keep Your Sales Flowing, Worry-Free
Ensure your store is always online, secure, and performing optimally with Tempora’s dedicated Magento support services.
Is the thought of your Magento store crashing or facing security threats keeping you up at night?
You’ve invested heavily in your ecommerce platform, and the last thing you need is technical issues disrupting your sales and frustrating your customers. Every minute of downtime translates to lost revenue and a damaged reputation.
At Tempora, we understand this pain. That’s why we offer expert Magento support services to alleviate these worries. We proactively maintain your store’s health, monitor its security, and provide rapid assistance when you need it most.
With Tempora as your trusted partner, you can finally focus on what truly matters: growing your business, confident that your Magento store is in capable hands.
Why Choose Tempora for Your Magento Support Services?
Ensure Peak Performance
Experience a faster, more responsive Magento store that keeps your customers engaged and reduces bounce rates. Our proactive maintenance prevents slowdowns and ensures optimal functionality.
Proactive Approach
Protect customer data and your business reputation with robust security updates and monitoring. We stay ahead of potential threats to keep your Magento environment safe.
Emergency Support
Our emergency Magento support services minimize downtime and lost revenue with our expert support team. We’ll address any technical challenges promptly to get your store back to full operation swiftly.
Stay Up-to-Date
Benefit from the latest enhancements and security patches without the hassle. We handle all updates and upgrades, ensuring your store remains current and competitive.
Expert Guidance
Our Magento support services include expert guidance and support on everything from module installation to performance optimization. We’re your trusted partner in navigating the complexities of the platform.
What’s included
Essential Magento Care Tailored to your store
Our comprehensive Magento support services are designed to provide you with complete peace of mind, ensuring every aspect of your online store operates smoothly and securely.
Proactive Security Updates and Patches
We monitor and apply the latest security patches to safeguard your Magento store against vulnerabilities.
Plugin & Core Updates
Benefit from the latest features and enhancements with regular plugin and theme updates.
Performance Optimization
We periodically analyze your store’s performance, identifying and resolving any issues to ensure optimal speed and responsiveness.
Security Monitoring
Rest easy knowing your website is constantly monitored for vulnerabilities and protected from potential threats.
Backups & Disaster Recovery Planning
Protect your data with automated backups and a clear recovery plan to minimize disruption in case of unforeseen events.
Uptime Monitoring
Ensure your website is always online and accessible to your visitors with 24/7 uptime monitoring and immediate alerts in case of any downtime.
Stop worrying about your Magento store and focus on business growth.
Just four steps to peace of mind.
Step 01
Meet & Greet
Getting you on the road to a well-maintained website begins with a conversation. We’ll get to know a little about you, your business, and your website.
Step 02
Website Performance Audit
Next, we’ll conduct a website performance audit and review your site’s architecture. We’ll provide you with a report and work with you to create a plan to correct any problems we find.
Step 03
Implement Fixes
We’ll correct any issues we find, and so your site will be fit and ready to begin ongoing support.
Step 04
Create a Plan
Based on your site’s architecture and traffic, we work with you to create a Magento care plan that best fits your needs.
What Our Clients Say About Our Magento Support
Don’t just take our word for it. Here’s what businesses like yours are saying about their experience with Tempora’s Magento support services.
★★★★★
They hit their deadlines through incredible effort despite factory data and image delays. They are brilliant, creative, and exceptional at what they do.
Karen Johnson, Craftmade
★★★★★
The website looks good and functions as it should. They were super helpful and fast.
Bill Herren, Woodard Furniture
★★★★★
Tempora is easily the best web services team we have ever had the privilege of working with.
Jean Liu, Stori Modern
Frequently asked questions
Browse our FAQ’s or get in touch if you don’t find what you’re looking for.
General Support
What types of websites do you support?
We specialize in providing care and support for Magento and WordPress websites. Whether you have a simple blog, a complex Magento ecommerce store, or a custom-built WordPress site, we have the expertise to keep it running smoothly.
What is your response time for support requests?
We understand that timely support is crucial. Our response time depends on the urgency of the issue and the care plan you’ve chosen. Rest assured, we strive to respond to all support requests within 24 hours. For critical issues that require immediate attention, we offer expedited support with even faster response times.
What are your support hours?
We’re available to assist you during normal business hours, Monday through Friday, 9:00 AM to 6:00 PM Central Time. For urgent issues outside of business hours, we offer emergency support to ensure your website remains secure and operational.
Website Performance & Issues
Why do you require a Website Performance Audit report?
To provide the best support, we need to ensure your website is performing well and ready for ongoing care. If we didn’t build your website, we require a Website Performance Checkup to gain a comprehensive understanding of your website’s current setup, identify any potential issues, and ensure it’s ready for our ongoing support. This report also helps us tailor our services to your specific needs and provide proactive recommendations for improvement.
How much does the Website Performance Audit cost?
The website performance audit costs $150.
Will you fix issues found in the Website Performance Audit report as part of my care plan fee?
Our care plans focus on ongoing maintenance and support. While we won’t fix major issues identified in the Website Performance Audit report as part of your care plan fee, we’ll provide a clear and detailed estimate for resolving those issues, allowing you to make informed decisions about any additional work needed to optimize your website.
What happens when a theme or plugin breaks the website?
We understand that website updates can sometimes cause unexpected issues. If a theme or plugin update breaks your website, we’ll work diligently to evaluate the problem and implement a quick fix. We’ll also take proactive steps to prevent similar issues from occurring in the future, such as thorough testing and careful selection of plugins and themes.
Who is responsible for issues not caused by an update?
We take responsibility for resolving any issues directly caused by our maintenance and updates. For issues unrelated to our work, we’re still happy to assist with troubleshooting and provide recommendations for solutions. We believe in being your trusted partner in website care and are committed to helping you resolve any challenges that may arise.
What happens if my website gets hacked?
We take website security seriously. Our proactive approach to maintenance and updates significantly reduces the risk of your website getting hacked. While we can’t guarantee your website will never be compromised, we’ll work tirelessly to resolve any security breaches and restore your website to its full functionality.
Billing and Payments
What payment options are available?
We offer convenient and secure payment options for your care plans, including automatic recurring monthly payments via debit/credit card, bank transfer, or ACH transfer.
Do care plans require a long-term contract?
We believe in providing flexible and client-focused services. Our care plans do not require long-term contracts, giving you the freedom to adjust your support as needed.
How do I get started with your care and support services?
Getting started is easy! Simply reach out to us to schedule a free consultation. We’ll take the time to understand your website needs, answer any questions you may have, and help you choose the care plan that perfectly aligns with your business goals.
Other Services
Do you offer website hosting?
While we don’t offer website hosting directly, we recommend trusted hosting providers that meet our high standards for performance, security, and reliability. We’re also happy to assist with migrating your website to a new hosting provider if needed, ensuring a smooth transition and minimal downtime.